Top highlights: Fun ‘robot’ theme; a very in-depth range of games and promos
VIP or loyalty programme: Yes
Other offerings: Poker
There’s an understandable reason why, even if you are an experienced online casino player, you might not have heard of Casoola until now; the site was only launched in 2020.
It is, though, operated by one of the most familiar forces in online gambling today – Genesis Global Limited, the Malta-registered company that has already brought the world such popular sites as Casino Joy, Spinit and Casino Cruise.
Casoola is much like any other casino site in that it serves up various promos and bonuses, not only to tempt new players to join, but also to reward those already dabbling in its games.
Where the site does differ from some of its obvious rivals, though, is in the sheer breadth and depth of those promotions, given that it only went ‘live’ recently. In fact, at any one time when you log onto the site, you can probably expect to see a combination of the following:
A hefty welcome package for new members
Other periodic bonuses
Promotions specifically for VIP player
If there’s any aspect of a new casino site that is likely to ‘make or break’ it from the beginning, we reckon it’s the games themselves.
Some sites flatter to deceive in this regard, but Casoola has actually assembled the kind of comprehensive range of titles that would put many a more established casino site to shame. All of the usual obvious gaming categories are represented – think slots, jackpots, live casino games, poker and more – encompassing such offerings as the below:
Jumanji Video Slot
Blackjack Platinum VIP
The site already boasts some 1,300 games in all, which is formidable stuff for such a young site. What’s more, it’s not only just via the desktop site that you can play, as there’s also a nicely optimised mobile site, accessible directly through your web browser on your smartphone.
Unfortunately, at the time of this review being written, there wasn’t yet any kind of downloadable mobile app. However, the mobile site does look and feel sharp and purposeful, with its smartphone-ready versions of such games as Reel King, Exclusive Blackjack Green Diamond and Who Wants to Be a Millionaire Megaways. So, an app might not feel like a massive omission to you anyway.
We’ve already touched on the range of slots somewhat above, so you’ll have probably got the sense by now that there’s a pretty good variety of them on here, including three-reel titles, five-reel ones, video slots, classic slots and even 3D slots.
There’s an interesting complement of ‘must fall’ jackpots as well – these being jackpots, such as Mystery Reels and Dragon’s Luck Power Reels, that must fall within a certain space of time.
It’s clear that, at least this early in the site’s existence, Casoola is sticking largely to the traditional casino gaming categories.
However, while you certainly won’t find sports betting here – or at least, that wasn’t the case at the time of typing – there are still some poker, baccarat, scratch and other slightly less ‘conventional’ games to browse. You can find them by navigating to the ‘Casino Games’ section and then clicking ‘Other Games.
The site itself is largely red and cream-coloured, and is based on a ‘robot’ theme, which we’ll explain in more detail below.
Whatever you think of the themes involved, it’s difficult to deny that this is a ready-for-the-2020s casino site, a hamburger menu in the top left-hand corner keeping the navigation system tidy, and a search box being provided that will take the hassle out of looking for your favourite games here.
The other key aspect of the site’s software and graphical offering, of course, lies in the games themselves. In common with most other leading online casino portals today, Casoola doesn’t depend on a partnership with just one software provider for its games. Instead, it has sourced games from a variety of respected developers, encompassing the likes of Play’n GO, NetEnt, Evolution Gaming, Microgaming, Quickspin and iSoftBet.
The most immediately eye-catching thing about Casoola might not be its range of games and promos, or even necessarily the colourful and cartoony design scheme, but instead the idea that the site was actually put together by robots (the site describes itself as having been “born out of a VR experiment gone wrong”).
Of course, it’s all very fun and tongue-in-cheek, and on a day-to-day basis when you play here, the most noticeable consequence of it is likely to be the cute characters you see dotted around the site.
Casoola could have probably been forgiven for lacking a loyalty or VIP component such a short time into its existence, but nope – it turns out to already have one. Furthermore, it turns out to be a fairly good one, with such perks as a human account manager, rapid response times, VIP-specific promos and bonuses, and an exclusive monthly prize draw all on offer to VIP members.
As for how you can actually become a VIP member at Casoola – well, as is the case at other sites, your activity levels will effectively determine whether you are invited. So, if you’re keen to be elevated to this status, you’ll need to keep on playing through the games here.
The range of accepted payment methods at Casoola covers most of the obvious options that tend to be presented on sites like this – including credit cards, debit cards, e-wallets, prepaid cards, instant banking options, and more.
|Payment Method||Fee||Processing Time||Limit Per Deposit|
|Trustly Instant Banking||£0||Instant||£10-£5,000|
*Current as of February 2020; check Casoola’s website for updates
It’s straightforward enough to request a withdrawal at Casoola, and as is now widely the case at other sites, you will typically be paid your funds using the same method you used to deposit. A 2% handling fee applies for all withdrawals, with the minimum fee being £0.80, or the equivalent in whatever alternative currency you might use.
|Withdrawal Method||Fee||Processing Time||Limit Per Withdrawal|
|Visa||2%/£0.80||1-3 working days||£10-£1,900|
|Visa Electron||2%/£0.80||1-3 working days||£10-£1,900|
|Maestro||2%/£0.80||1-3 working days||£10-£1,900|
|Trustly Instant Banking||2%/£0.80||Instant||£10-£1,900|
*Current as of February 2020; check Casoola’s website for updates
You’ll find out that the customer support side of Casoola is pretty strong, the moment you click on the question-mark icon in the top right-hand corner of the page.
It’s easy to fire up the Frequently Asked Questions (FAQs) section, for example, which covers such key topics as responsible gaming, deposits, withdrawals, bonuses and promotions, and much more.
But there’s also a ‘live chat’ function that you can activate to get an instant response to any query from the site team, and if you happen to prefer telephone or email support... well, those options are provided, too. In fact, there are separate phone numbers for UK players and those elsewhere in Europe.
The site warns off anyone from opening an account if they are located in one of its ‘prohibited jurisdictions’ – in other words, parts of the world where it would be unlawful or contrary to any applicable regulation to open an account or use the site’s services.
As for the matter of what those prohibited jurisdictions are, it’s ultimately up to you to determine whether your country falls into this category. At the time of us writing this review, though, the site’s terms and conditions listed the following areas:
The United States of America and its territories
France and its territories
Genesis Global Limited, which operates Casoola, is licensed and regulated by the below highly respected bodies:
The Malta Gaming Authority
The UK Gambling Commission
Casoola may have only launched in 2020, but it’s a much more complete casino site than it had any real right to be, given its youth. The games, promos and VIP scheme are all of a standard that you would generally only expect from the more established online casino portals, and the colourful ‘robot’ theme and visual cues just add to the all-round sense of fun here.
Register at Casoola today, then, and you may find that you are an early adopter of what grows to become one of the premier casino sites of the coming decade.
Phone number: 08000294558